Privacy Policy
PRIVACY POLICY — METABOT.ES
Last updated: [DATE]
1. Data Controller
In accordance with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws, users are informed that personal data provided through Metabot.es will be processed by:
Data Controller: Metabot.es
Contact email: soporte@metabot.es
Website: https://www.metabot.es
2. Data We Collect
Metabot.es may collect the following categories of data:
Account Data
- Name or username
- Email address
- Encrypted password
- Basic profile information
Technical Data
- IP address
- Browser and device information
- Operating system
- Technical logs
- Connection information
Service-Related Data
- Technical configurations
- VPS information voluntarily provided by the user
- API credentials or technical access expressly provided for support purposes
- Bot and automation configurations
Communication Data
- Emails
- Support messages
- Service-related communications
3. Purpose of Data Processing
User data may be processed for the following purposes:
- Creating and managing user accounts
- Providing technical support
- Performing requested installations and configurations
- Managing platform access
- Maintaining platform security
- Detecting technical errors or abusive activity
- Communicating with users
- Complying with legal obligations
Metabot.es does not use user data to make automated financial decisions.
4. Legal Basis for Processing
The legal basis for processing personal data includes:
- Performance of the requested service
- User consent
- Legitimate interest in ensuring platform security and proper operation
- Compliance with legal obligations
5. Technical Credentials and Access
In certain cases, users may voluntarily provide technical credentials or access related to:
- VPS servers,
- APIs,
- trading platforms,
- or automation tools.
Such access will be used exclusively for user-authorized technical tasks, including:
- installation,
- configuration,
- maintenance,
- or technical support.
Metabot.es recommends that users:
- use restricted permissions whenever possible,
- avoid sharing unnecessary information,
- and change credentials after support sessions are completed.
Users remain responsible for the permissions granted and the security of their accounts and servers.
6. Data Retention
Personal data will only be retained for as long as necessary to:
- provide the requested services,
- maintain the user relationship,
- comply with legal obligations,
- or resolve disputes or technical incidents.
Data may subsequently be deleted or anonymized.
7. Data Sharing
Metabot.es does not sell personal data to third parties.
Data may only be shared when necessary for:
- essential technical service providers,
- compliance with legal obligations,
- judicial or administrative requests.
8. Security
Metabot.es implements reasonable technical and organizational measures to protect information against:
- unauthorized access,
- loss,
- alteration,
- disclosure,
- or destruction.
However, no internet-connected system can guarantee absolute security.
9. User Rights
Users may exercise their rights of:
- access,
- rectification,
- deletion,
- objection,
- restriction,
- and data portability,
by contacting:
Users also have the right to lodge a complaint with the competent data protection authority if they believe their rights have been violated.
For Spain:
10. Cookies and Similar Technologies
Metabot.es may use technical cookies and similar technologies necessary for:
- platform functionality,
- authentication,
- security,
- and basic technical analytics.
Users may configure their browser to block certain cookies, although this may affect website functionality.
11. Minors
Metabot.es is not intended for minors.
Users declare that they are of legal age to use trading-related services and financial platforms according to the laws applicable in their country.
12. Changes to This Policy
Metabot.es may update this Privacy Policy at any time to reflect legal, technical, or service-related changes.
The latest version will always be available on the website.